| http://www.w3.org/ns/prov#value | - In particular, an embodiment of the present invention is a method for operating an ACD system wherein a single group of ACD agents handles inbound calls, outbound calls, and callback calls, which method comprises the steps of: (a) detecting when an inbound call arrives at the ACD system; an ACD agent completes a call; or a call on an inbound call queue times out; (b) if an inbound call arrives, de
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