| http://www.w3.org/ns/prov#value | - Similarly, in handling technical support for customers of a leading US electronics OEM, eTelecare???s cost per resolution was almost 40 and 16 percent lower than that of the OEM in its own US and Indian call-center operations, respectively, and 30 percent lower than that of competing US outsourcing vendors. (Cost per resolution covers the cost of call-center operations, including all calls needed
|
