About: http://webisa.webdatacommons.org/277763129

Property	Value
http://www.w3.org/1999/02/22-rdf-syntax-ns#type	http://www.w3.org/ns/prov#Entity
http://www.w3.org/ns/prov#value	Metrics such as queue length, talk time, and average handle time were among the first to be employed to measure contact center effectiveness, and are still in use today.
http://www.w3.org/ns/prov#wasQuotedFrom	destinationcrm.com