| http://www.w3.org/ns/prov#value | - Examples of such context include, without limitation: (1) customer profile or account information such as customer name, address, telephone number, e-mail address, account number, etc.; (2) a description of the nature of the inquiry, such as provided by the user 104 or added by the agent 102; (3) agent profile information such as agent name, experience level, areas of particular expertise, etc.; (
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