About: http://webisa.webdatacommons.org/289626418

Property	Value
http://www.w3.org/1999/02/22-rdf-syntax-ns#type	http://www.w3.org/ns/prov#Entity
http://www.w3.org/ns/prov#value	For that reason, contact centers have long utilized such metrics as average hold time and average handle time as metrics for measuring performance improvement.
http://www.w3.org/ns/prov#wasQuotedFrom	ecommercetimes.com