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Property	Value
http://www.w3.org/1999/02/22-rdf-syntax-ns#type	http://www.w3.org/ns/prov#Entity
http://www.w3.org/ns/prov#value	Learning from historyWritten by: Bob Gledhill, Thursday, February 28th 2002, 15:56Straight from the USA, customer relationship management is a new concept designed to make hotel guests feel more valued than ever before.
http://www.w3.org/ns/prov#wasQuotedFrom	thecaterer.com