| http://www.w3.org/ns/prov#value | - Thatcher Young, the contact center manager at New Era Tickets, says that he began considering cloud computing as a way to scale down costs, particularly given the ???very large budget??? that an on-premises contact center can require. ???It was very important that we keep our costs in line with the company,??? Young notes, ???and put money back into growing and providing for our customers.??? Of t
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