| http://www.w3.org/ns/prov#value | - That ability greatly influences whether customers heap scorn or praise on the company when talking to others. (See the insert ???Apostles and Terrorists: A Company???s Best Friends and Worst Enemies.???) Strong recovery processes are especially vital in industries such as airlines, automobiles, production equipment, and mail-order retailing???businesses in which the product or service is complex o
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