| http://www.w3.org/ns/prov#value | - These included:- What is your last order date for guaranteed Christmas delivery?- Do you price match?- Can I order online and pick up instore?- Can I return duplicate presents?On the speed and accuracy of their response via their email channelHow they integrated links to sites such as Facebook, Twitter and forums into their overall customer service strategy.An infographic illustrating the results
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