| http://www.w3.org/ns/prov#value | - The incidents reported to the Service Desk are recorded and relevant data gathered including the unique configuration item (CI) identifier, the symptoms, the???[ more ]336 words, last edited in the afternoon of 10th Mar 2009This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 18285 times.Tags: ITIL Incident, Problem Management, Continuous Improvements,IT
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