| http://www.w3.org/ns/prov#value | - Well, do you want to count them as a number per period or as a percentage of all calls, or both; or as a percentage of all calls that should have been capable of first call resolution in your system; or in some breakdown concerning call types or broken down by application system, customer, call recipient (or class of call recipient), network, server, operating system, or what?
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