| http://www.w3.org/ns/prov#value | - Click to chat management??? Response time ??? Customers should wait no more than a minute for an agent after accepting chat invitation ??? Streamline delivery to agents ??? Set up routing rules based on parameters such as line of business, customer value, language and level of escalation.??? Chat availability ??? Constantly review agent workloads, do not deploy C2C during peak ??? Plan routing so
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