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Property	Value
http://www.w3.org/1999/02/22-rdf-syntax-ns#type	http://www.w3.org/ns/prov#Entity
http://www.w3.org/ns/prov#value	A complaint is a gift : recovering customer loyalty when things go wrong. 2nd ed.
http://www.w3.org/ns/prov#wasQuotedFrom	issuu.com