| http://www.w3.org/ns/prov#value | - Yes, I think it is nice when the occasional 'extra' is provided at no additional cost but for me the most important thing is that all the facilities I need, such as a good laundry service, hairdresser and efficient room service, are on hand.Hoteliers say customized service is also important.I always expect a very high level of customer service, says Sir Rocco Forte, CEO and chairman of Rocco F
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