| http://www.w3.org/ns/prov#value | - users or contact centeradministrator to perform the upgrade, as all premise devices such as phones and gateways willautomatically register back to the CIC server once maintenance is completed.12.1.10 Is the upgrade a push or pull?Interactive Intelligence Response:The upgrade is pulled down to the CIC server, and from there is pushed out to all remote manageddevices.12.1.11 What input do we have to
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