| http://www.w3.org/ns/prov#value | - Further, there is a need for such a system in which a CSR is able to retrace the steps and actions of an end user off-line or in-near-real-time to determine what the end user needs help with, what goods or services may be of interest to the end user or desirable to provide to the end user, or how the web site and enterprise application is functioning. [0008] There is a need for a system in which C
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