| http://www.w3.org/ns/prov#value | - But yet again, the results showed wildly different results between what executives say they want to do, and what in fact they are doing. ??? 81% of execs said they believe that social media is an essential ingredient in delivering great customer experiences, but ??? 35% of responding companies still do not have social media for sales channels, and another 35% still do not have social media for cus
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