About: http://webisa.webdatacommons.org/334451558

Property	Value
http://www.w3.org/1999/02/22-rdf-syntax-ns#type	http://www.w3.org/ns/prov#Entity
http://www.w3.org/ns/prov#value	Based on agent availability, status, and other factors, the ACD decides which agent within the group will receive the call.
http://www.w3.org/ns/prov#wasQuotedFrom	google.com