PropertyValue
http://www.w3.org/1999/02/22-rdf-syntax-ns#type
http://www.w3.org/ns/prov#value
  • This is a single queue model, trying to work with two will give a good approximation of FTE requirements, but always assumes an even distribution of both types of call.
http://www.w3.org/ns/prov#wasQuotedFrom
  • callcentrehelper.com