| http://www.w3.org/ns/prov#value | - He draws banking customer service, company culture, and customer experience lessons derived from standout examples including Umpqua Bank, The Ritz-Carlton, The Four Seasons Hotels and Resorts, Apple Computer, Oasis Disc Manufacturing, Zappos, USAA, Schwab, and other great companies inside and outside the banking industry as described in his #1 bestseller Exceptional Service, Exceptional Profit: Th
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