| http://www.w3.org/ns/prov#value | - Hello all, trying to analize the components of this indicator in addition of what was told in previous comments, I wish to know your opinion about how TI services are clasified, i.e, in my company we have incidents clasified as: fails, problem, question and request this last is related to changes in systems solutions, new developments, etc., Does MTTR KPI includes all kind of incidents or only an
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