| http://www.w3.org/ns/prov#value | - INDUSTRY DEPLOYMENTWeb Chat Earmarked for Implementation in 12 MonthsWith the rapidly changing channel environment there has been an uptake in customer usage ofemail and emerging channels such as web chat, VoIP, SMS, social media and smartphone apps,which have all seen an increase in usage over the last 12 months.From an industry perspective, the top four channels planned for implementation in the
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