| http://www.w3.org/ns/prov#value | - This means the contact centre can handle even more calls in the same time, which is great for the customer as they may not be held in queue for so long, and when connected they no longer have to remember a password and other 'memorable' information such as their mother's maiden name.RTA uses voice biometrics to take a 'voice-print' of the customer.
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