| http://www.w3.org/ns/prov#value | - Assuming that the agent was assigned to both the e-mail and voice call skillsets, and this agent is the highest priority and longest idle in the voice call skillset (or no other agents are available), the MQM 118 sends a route to agent message back to the media gateway 110 identifying the same agent that is currently responding to the e-mail (reference 13).
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