PropertyValue
http://www.w3.org/1999/02/22-rdf-syntax-ns#type
http://www.w3.org/ns/prov#value
  • Get an Automated Call divert system and if the call is urgent give the option to the user to dial a number that will transfer him immediatly to a SD agent (In that option make sure there is a message that informs the user that this service is chargeable).
http://www.w3.org/ns/prov#wasQuotedFrom
  • itilcommunity.com