| http://www.w3.org/ns/prov#value | - David Jaffe is consulting director of Australia's leading customer experience improvement company and helps major corporations improve the service and sales that they deliver.Bibliografische gegevensTitelThe Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control CostsAuteursBill Price, David JaffeEditiege???llustreerdUitgeverJohn Wiley & Sons
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