| http://www.w3.org/ns/prov#value | - Yack says it???s the first book on Microsoft Dynamics CRM 4.0 ???specifically targeted to developers.??? Traditionally, CRM has long been used to manage contacts and accounts to manage the sales process, he says, but now ???a new trend is coming to the forefront, XRM. XRM is about helping people manage all kinds of connections and relationships of all forms: government to citizen, politician to co
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