| http://www.w3.org/ns/prov#value | - Same thing happened with defects ??? if a customer called about a defect, rather than go through the official channels and get dinged as a ???customer complaint??? but actually try to solve the problem so it didn???t happen again, they would go through all kinds of round-about channels like telling the customer to throw the defective one away and then send them a ???free sample??? as a replacement
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