| http://www.w3.org/ns/prov#value | - Agents may be switched from one campaign to another automatically as the rulesdictate.8.6.4 Can calls or other objects wait in queue for certain duration and then be escalated toother queuesInteractive Intelligence Response:Customer Interaction Center?? (CIC) manages escalation using its virtually unlimited routing schemes:Call routing thresholds are used to change caller priorities or re-select s
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