| http://www.w3.org/ns/prov#value | - grammably conditionally assigning agents to various tasks including tasks other than handling of waiting callsUS5884032 *Sep 25, 1995Mar 16, 1999The New Brunswick Telephone Company, LimitedSystem for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent* Cited by examinerReferenced byCiting Pa
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