| http://www.w3.org/ns/prov#value | - If anything need argue about, it could be: ???delighting your customers is a waste of time and energy, and exceeding customer expectations has a negligible impact on customer loyalty.??? Here, I agree, What customers also want is a consistent, reproducible experience over all touch points", actually simplicity is optimum of suphistication, delighting customer may also means to keep it simple, bet
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