About: http://webisa.webdatacommons.org/404011237

Property	Value
http://www.w3.org/1999/02/22-rdf-syntax-ns#type	http://www.w3.org/ns/prov#Entity
http://www.w3.org/ns/prov#value	I suspect part of it is that customer service is seen mainly as a cost, and its effects on future business are not easy to measure, which probably leads to spending too little on it.
http://www.w3.org/ns/prov#wasQuotedFrom	nielsenhayden.com