| http://www.w3.org/ns/prov#value | - use of landing pages) Ease of completing the task (step-by-step customer journey to completion, promotion of online option, assessment of supporting information)Overall 83% of GOSS clients either increased or maintained their previously high scores.The Socitm Better Connected 2012 report highlights examples of best practice, as well as rating each local authority on a scale of 1 to 4.
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