About: http://webisa.webdatacommons.org/423393838

Property	Value
http://www.w3.org/1999/02/22-rdf-syntax-ns#type	http://www.w3.org/ns/prov#Entity
http://www.w3.org/ns/prov#value	This book is a record of our odyssey, the fact-based insights it has yielded for managers, and the translation of those insights into action in outstanding service organizations.
http://www.w3.org/ns/prov#wasQuotedFrom	simonandschuster.com