| http://www.w3.org/ns/prov#value | - nd concepts of ITIL.- Materials developed on the specific syllabus and exam criteria so that you can be confident in achieving exam success on your first attempt.This new Expanded and Updated edition includes: - Content updated to match ITIL 2011 editions and exam - processes and other content areas all provided for in both the book and elearning presentations- More in-dep
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