| http://www.w3.org/ns/prov#value | - Temkin said he was surprised to see the link between experience and loyalty increase across the board, but he takes it as a sign that customer experience has only become more important in this economy. ???The fact that it went up in all industries was a sign that in down times, customers become even more alert to the way they are being treated and get even more sensitive to the experiences they hav
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