About: http://webisa.webdatacommons.org/449819403

Property	Value
http://www.w3.org/1999/02/22-rdf-syntax-ns#type	http://www.w3.org/ns/prov#Entity
http://www.w3.org/ns/prov#value	I would bet the second option is what happened.You can continue the fight with Chase but if you do that you should start putting all of your communications in writing so there is a record of what you sent and they received.
http://www.w3.org/ns/prov#wasQuotedFrom	getoutofdebt.org