| http://www.w3.org/ns/prov#value | - age emotions to escalate.???If abuse happens, the appropriate reaction is to calmly advise the customer they will not be abused, back away, and call for a supervisor or other staff to get in the picture.???From the moment I saw the JetBlue incident, I wasn???t buying what was being reported???My opinion is, this guy was looking and had planned to take this action.
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