| http://www.w3.org/ns/prov#value | - calls. ?? Handle and resolve customer complaints via phone ?? Make good decisions and resolve issues in a clear, calm, and diplomatic matter?? Computer literate - Proficient with Email and Microsoft Word?? Able to work in a team environment?? Verify account information?? Cancel or upgrade accounts?? Take pertinent information such as addresses and phone numbers and update account ?? Place or canc
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