| http://www.w3.org/ns/prov#value | - Access to real-time information from their desktops (via the Zeacom Agent Desktop) allows agents and managers to react immediately to service affecting situations, while the familiar Windows XP/Vista based user interface streamlines contact handling, administration and reporting (over 200 kinds of reports and graphs are available, and third-party reporting packages can be used to manipulate data a
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