About: http://webisa.webdatacommons.org/54976102

Property	Value
http://www.w3.org/1999/02/22-rdf-syntax-ns#type	http://www.w3.org/ns/prov#Entity
http://www.w3.org/ns/prov#value	They have co-authored The Best Service is No Service: How to Liberate Your Customers From Customer Service, Keep them Happy, and Control Costs (Wiley, 2008)
http://www.w3.org/ns/prov#wasQuotedFrom	destinationcrm.com