| http://www.w3.org/ns/prov#value | - Even when you can finally mange to the get the phone or chat Icon [which is at their discretion whether you get it or not] the wait is very long, my wait to get to chat with someone on 10/24 was 26 minutes and on the phone I was on hold for 56 minutes only to get hung up on while they tried to transfer me to another department.
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