| http://www.w3.org/ns/prov#value | - Enterprise contact center executives are well-advised to mimic Google in many ways by making the most of what they know about specific customers based on the originating phone number (mobile or fixed), dialed number, recent activity (through Web, e-mail, text, IM and any other channels), prosody of utterances (is this an angry person?) and even voiceprints as a unique identifier.
|
