| http://www.w3.org/ns/prov#value | - If it is determined during step 360 that the event is an incoming call, then all incoming calls are placed into an IVR queue (not shown) during step 370, in a known manner Program control then terminates or returns to step 310 for continued monitoring of changes in the availability status of agents and distributing telephone calls and other types of communications to the appropriate agents.
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