| http://www.w3.org/ns/prov#value | - However, if the customer does not have any customer data already stored, such as a new customer calling about a product, or for sales information, or the like, there is no customer data available to be modified, and it is even more inefficient for the originating CSR to enter all of the necessary information about the customer into the host databases merely to transfer the call to another CSR.
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