| http://www.w3.org/ns/prov#value | - Sentiment can also contribute to your ROI model, enabling you to measure your revenue protected by improving customer sentiment.DeflectionWhat it is:Deflection Rate ??? Percent of issues received over social media that are not resolved in-channel, but moved to a 1:1 channel such as phone, email or chatWhy it???s important:Deflection is very important, but under-utilized by most organizations.
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