About: http://webisa.webdatacommons.org/145295886

Property	Value
http://www.w3.org/1999/02/22-rdf-syntax-ns#type	http://www.w3.org/ns/prov#Entity
http://www.w3.org/ns/prov#value	Realistically then it might be that that team requires a different SLA metric looking at incident handling e.g. 'time to promote to Problem' etc.
http://www.w3.org/ns/prov#wasQuotedFrom	itilcommunity.com