About: http://webisa.webdatacommons.org/137196956

Property	Value
http://www.w3.org/1999/02/22-rdf-syntax-ns#type	http://www.w3.org/ns/prov#Entity
http://www.w3.org/ns/prov#value	In the past, CRM was a tool to track and manage customer relations, and touchpoints with the customer were few, he noted, but it now is morphing into a system that focuses on the customer experience.
http://www.w3.org/ns/prov#wasQuotedFrom	crmbuyer.com