| http://www.w3.org/ns/prov#value | - ate the trouble-ticket was created), WIP bin (which refers to the work in progress indicator that resides in operator's work area and prevents other operators from taking ownership of a given ticket), Condition (which indicates whether this ticket open or closed), Case Type (which identifies the type of each ticket???for example: trouble, help, entuity, etc.,), etc.
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