| http://www.w3.org/ns/prov#value | - minder letter or email if you do not get a reply to your first onecopies of letters, emails and other documents are useful evidence if you refer your complaint to a trade association or regulatory body or if you take action in the small claims courtif at any stage you need to check the wording of legislation or your legal entitlements then contact the Citizens Advice consumer service for further a
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